5 Star Service

Butler Service
Pontant's butler service is reserved for passengers travelling in one of the suites situated on Deck 6 aboard Le Boréal, L'Austral, Le Soléal or Le Lyrial, as well as all the Owner suites, Deluxe Suites, Privilege Suites and the Prestige Suites situated on Deck 6 aboard the PONANT EXPLORERS. Attentive and discreet, your butler will provide a fully personalized service. Throughout your 5-star cruise, they will be at your service. You will benefit in this way from a bespoke, carefree voyage.

Room service
Whether you wish to enjoy breakfast in bed, quietly savor a snack in the middle of the day, or even enjoy your dinner in an intimate setting, Room Service is available 24 hours a day. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night. (except on Le Ponant)

Laundry service
For optimal comfort, laundry service* is offered on each ship. You will find laundry pricing, bags and slips inside your cabin. During your entire cruise, your steward or stewardess will be available for laundry and ironing services**, which will be completed within 48 hours.

Pillow Menu
Ponant’s teams are available to help ensure your ultimate comfort onboard. That means paying attention to the smallest details. That’s why, you can select the pillow that best suits you from their "special menu".

Open Bar
From the moment you board and throughout your cruise, your unlimited drinks are included***, at any time of the day. A drink with friends at the bar, refreshments on your return from an excursion or in the calm of your Stateroom’s balcony: enjoy a large selection of beverages (mineral waters, cold drinks, cruise wines, beer, champagne, spirits, coffee, tea). A selection of premium alcoholic drinks is also available "à la carte".

Free & unlimited Wi-Fi
All guests have access to Wi-Fi free of charge everywhere on board and on all the vessels in the fleet. By means of a satellite link, Wi-Fi is accessible in most of the regions we sail to, even the most isolated.

Special Polar cruise service
To facilitate the preparation for your stay in very cold regions, a polar parka is given to all passengers sailing on a polar cruise. Boots are available for Antarctic and Arctic cruises. Inform your travel consultant of your shoe size before your departure date and the boots will be delivered directly on board.

*Dry cleaning is not available
**These are paid-for services and will be directly charged to your cabin’s account ***This doesn't include premium alcoholic drinks indicated in the Bar Menu. It is valid only for individual personal consumption, without limitations.